Posts by: ProtoCall

Lines for Life Partnership

Today marks the beginning of an exciting partnership between Lines for Life and ProtoCall Services; two Portland, Oregon-based call centers focused on delivering high quality access to behavioral health crisis and access services, 24 hours a day, 365 days a year. The...

9/11 Retrospective

16 years after the events of 9/11, we all still remember exactly where we were and how we found out about the attacks. Ten of our current employees were here on 9/11 and three of them – President and CEO Phil Evans; and Chief Customer Officer Lindsay Branine,...

Pierce County 211 Training

Our Manager of Clinical Operations, Brandt Rigby, collaborated with Pierce County (WA) 211 to present tips for telephone behavior that helps connect with a caller in crisis. These stakeholders in a PAR initiative (Prevent-Avert-Respond) learned about creating rapport,...

ProtoCall Services at NatCon17

NatCon17 We had the pleasure of exhibiting at NatCon17 in Seattle, WA, at the beginning of April and while the exhibit hall was only open for two days, we enjoyed every minute connecting with new and old friends, customers, and colleagues in the industry. We also...