ProtoCall Blog

Lines for Life Partnership

Today marks the beginning of an exciting partnership between Lines for Life and ProtoCall Services; two Portland, Oregon-based call centers focused on delivering high quality access to behavioral health crisis and access services, 24 hours a day, 365 days a year. The...

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9/11 Retrospective

16 years after the events of 9/11, we all still remember exactly where we were and how we found out about the attacks. Ten of our current employees were here on 9/11 and three of them - President and CEO Phil Evans; and Chief Customer Officer Lindsay Branine, and...

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Pierce County 211 Training

Our Manager of Clinical Operations, Brandt Rigby, collaborated with Pierce County (WA) 211 to present tips for telephone behavior that helps connect with a caller in crisis. These stakeholders in a PAR initiative (Prevent-Avert-Respond) learned about creating rapport,...

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ProtoCall Services at NatCon17

NatCon17 We had the pleasure of exhibiting at NatCon17 in Seattle, WA, at the beginning of April and while the exhibit hall was only open for two days, we enjoyed every minute connecting with new and old friends, customers, and colleagues in the industry. We also...

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Giving Tuesday

During the week of #GivingTuesday 2016, The New Mexico Crisis and Access Line is giving back to the community and offering a free Mental Health First Aid course.

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Where To From Here?

Where To From Here? A message regarding the 2016 Election results by Phil Evans, President & CEO The months that led up to the election seemed torturous for so many, and the results were always going to be hard for a tremendous number of people no matter where...

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What is a Crisis?

The purpose of this post is to open a conversation about how we view people calling for help as either in crisis or not in crisis. It is a challenge for us all to think about the moment we have said, or have heard others say, “Why do people who are not in crisis call...

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The Importance of Team

For those who work at ProtoCall Services, being part of a team is critical to our success. We share knowledge, collaborate on challenges, and turn to each other for support. Our team is focused on doing the best work for our customers and callers, and we really enjoy...

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ProtoCall Heads to NatCon16

We're packing up and heading out to join the National Council for Behavioral Health's National Conference (NatCon16) March 7-8 at Caesar's Palace in Las Vegas, NV! According to NCBH: "Each spring, executives, board members, thought leaders, and behavioral health...

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