ProtoCall Innovation

ProtoCall Innovation

  • Follow-up and care transition calls

  • Successful integration of Certified Peer Support Specialists working alongside Crisis Line professionals.

  • Telecounseling partnership with LifeWays bridges workforce shortages in Eastern Oregon

  • Customers transitioning from ProtoCall’s after-hours only to full-time coverage of their crisis and access lines realize improvements in access and reduced costs

  • Successful partnership with DayBreak EAP Software allows call records to be automatically incorporated into the client EHR; save time and improves accuracy

  • Statewide public awareness campaign helps support a 117% increase in call volume

Telephone Crisis Intervention Training Videos

Here you can access ProtoCall’s Telephone Crisis Intervention Video Training Program on YouTube. The series was produced by Lifetime Optimization and led by ProtoCall alum, Brad Pendergraft, LCSW. The material highlights the comprehensive clinical training each of our clinical specialists receives during their four-week training lab preparing them for telephone crisis intervention. The training is also beneficial for mental health professionals, crisis line volunteers, and concerned citizens.