Company Leadership

Philip Evans

Philip Evans

President and CEO

From its early days as Metro Crisis Intervention Services, Phil has grown ProtoCall to more than 130 employees and 500,000 calls a year.

ProtoPeep since 1993
877-779-0276

Lindsay Branine

Lindsay Branine

Chief Customer Officer

Starting as a clinician in 2001, Lindsay‘s current work at ProtoCall is the important relationship with our customers and the dedicated team that supports them.

ProtoPeep since 2001
877-779-0271

Kristin Newby

Kristin Newby

Chief Operating Officer

Kristin oversees the clinical standards, practices, and training for the call center, and ensures adherence to performance standards.

ProtoPeep since 2002
888-200-4740

Laura Schaefer

Laura Schaefer

Senior Director of Sales & Marketing

Laura engages with potential organizational partners, promotes customer satisfaction, and supports our New Mexico Crisis and Access Line (NMCAL)

ProtoPeep since 1996
877-819-0287

Tammy Tone

Tammy Tone

Senior Director of Finance

Tammy oversees all accounting functions, financial reporting, benefits, and vendor management, as well as the facilities at our three locations.

ProtoPeep since 1999
877-779-0274

Maria Martin

Maria Martin

Director of People Services

Maria focuses on the processes, programs, and strategies to maximize the retention and satisfaction of employees.

ProtoPeep since 2015
503-265-6732

Chris Kerns

Chris Kerns

Director of IT

Chris provides technology vision, leadership, and direction in the development and implementation of organization-wide IT programs.

ProtoPeep since 2016
503-265-6725

Kathy Dokken

Kathy Dokken

IT Project Manager

Kathy aims to improve work flow with increased network capacity, call center hardware and technology, and caller-focused solutions.

ProtoPeep since 2015
866-386-0483

Robert Cain

Robert Cain

IT Programmer

Bob is the architect of our customer software applications and manager of our proprietary call center software and customer interfaces.

ProtoPeep since 1996
877-819-0280

Janel Guretzki

Janel Guretzki

Manager of Quality Assurance and Consumer Rights; Privacy Officer

Janel oversees quality improvement intiatives, tracking and data collection, and the development of programs that improve our service delivery

ProtoPeep since 2006
800-435-2197

Brandt Rigby

Brandt Rigby

Manager of Clinical Operations

Brandt provides oversight to clinical operations and ensures the ongoing integrity of ProtoCall’s clinical model.

ProtoPeep since 2004
888-200-3848

Scott Oldfield

Scott Oldfield

Manager of Special Projects

Scott manages multiple projects and systems, collaborating internally and with outside vendors. He oversees the ongoing development and care of Proteus 2, ProtoCall’s customized, homegrown call-handling software.

ProtoPeep since 1999
866-670-1344

Rachel Williams

Rachel Williams

Marketing Manager

Rachel supports the expanding needs of marketing and customer-facing communications, including tradeshows and social media.

ProtoPeep since 2015
866-600-6294

Relationship Management Team

Erin Hayes

Relationship Manager

As a dedicated Relationship Manager, Erin‘s passion for the mission shines through in her daily touches with customers and her constant positive attitude.

ProtoPeep since 2011
877-779-0275

Tony Krezinski

Relationship Manager

In his role as a Relationship Manager, Tony strives to foster, support, and maintain the vital partnership with our customers and stakeholders.

ProtoPeep since 2011
877-779-0272

Christine Newton

Relationship Manager

Christine has come full circle from Metro Crisis volunteer to ProtoCall Relationship Manager, dedicated to supporting our customers and their clients.

ProtoPeep since 2004
877-819-0284

Becca Taplin

Relationship Manager

With her background as a ProtoCall clinician, Becca now works in support of our customers with a particular focus on our college and university partners.

ProtoPeep since 2014
866-383-5718

Clinical Staff

All our call centers are staffed by Masters- and Ph.D-level mental health professionals. On-site Clinical Supervisors are staffed 24/7/365 to provide clinical and procedural consultation to front-line clinicians.

Licensed Clinical Supervisor Team

Tim Allen, MSW
Licensed Training Supervisor
ProtoPeep since 2006
Kelly Ayres, LMSW
ProtoPeep since 2014
Diana L. Coats, LPC
ProtoPeep since 2008
Brenda Chirindo, LPC
ProtoPeep since 2012
Sara Forist, LMSW
ProtoPeep since 2011
Carleen Jahnke, LMSW
ProtoPeep since 2011
Steven Jahnke, LPC
ProtoPeep since 2007
Jennifer Lovegren, LPC
ProtoPeep since 2010
Heather Tassell, LPC
ProtoPeep since 2006