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8What We’re About

Whether you’re just starting your career or looking for your next opportunity, we provide a unique environment for you to learn and grow as a behavioral health specialist. We invest in talented people, develop well-rounded professionals, and help them make a meaningful difference in the world. In short, we’re a growing company that’s full of opportunities. If you are committed to quality and to offering the best of yourself to a team that improves access to care when it’s needed most, consider joining us!

Do our core values match who you strive to be?

Adaptability and flexibility

Because our contact centers operate 24 hours a day, 7 days a week, 365 days a year, we can offer a variety of schedules and a great deal of flexibility. Remote positions available, too.

Our Teams

Clinical Specialists*
Care Associates*
Crisis Responders
Account Relations


* We’re hiring for these teams! Click the title for an overview (note: video has sound) or click here for position info. 

The Perks

Medical, Dental, Vision
401(k) Match
Transportation Benefits
STD, LTD & Life Insurance
EAP Services
Up to 24 days PTO in 1st year
Referral bonuses
Bike friendly 



What our staff say about working at ProtoCall:

“I have been blessed to be surrounded by amazing coworkers, superb supervisors and outstanding administrative staff. My foundation and growth have been greatly supported by this unique organization.”


“The high level of compassion, professionalism, dedication and humor that I witness each shift has been very inspiring.”


“It has been the most fulfilling job I have ever had and I thank you all for helping create an environment that provides safety, vulnerability and joy.”


“I have no words that really encompass what the experience and ProtoCall has taught me about: mental health, crisis management, compassion, patience, team work, leadership, self-care, and life in general.”


Our Recruitment Process (aka Becoming a ProtoPeep)


STEP 1:  Apply online via our Job Portal. If you meet our minimum qualifications, then…

STEP 2:  Complete assessment tool. If your assessment looks good, then…

STEP 3:  Attend video interview. If you’re who we’re looking for, we’ll extend an offer to you. If you accept, then…

STEP 4:  Complete a pre-employment background check and drug screen.

STEP 5:  We welcome you to ProtoCall! Given COVID-19, we are starting our new ProtoPeeps in their 6-week training from home! We hope to have you join us in office when we reopen our doors.


ProtoCall is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.


Grandville MI
Towson MD

Grandville, MI

Portland, OR

Albuquerque, NM

Towson, MD