Corporate Updates

At Protocall Services, Inc., we are proud to be the nation’s leading provider of specialty telephonic behavioral health services. Here is a collection of articles designed to keep you up-to-date with new developments, corporate updates, and a special look at what we are doing behind the scenes at ProtoCall. To learn more about our strategy implementation and processes, visit our “Innovation” page.

Organizational Statement 6/24/22

      ProtoCall has been making it a priority to focus on addressing issues of diversity, equity and inclusion in our company, where we can work directly on those factors that support the wellbeing and sense of belonging of our own employees. It’s here...

Lines for Life Partnership

Today marks the beginning of an exciting partnership between Lines for Life and ProtoCall Services; two Portland, Oregon-based call centers focused on delivering high quality access to behavioral health crisis and access services, 24 hours a day, 365 days a year. The...

9/11 Retrospective

16 years after the events of 9/11, we all still remember exactly where we were and how we found out about the attacks. Ten of our current employees were here on 9/11 and three of them – President and CEO Phil Evans; and Chief Customer Officer Lindsay Branine,...

Pierce County 211 Training

Our Manager of Clinical Operations, Brandt Rigby, collaborated with Pierce County (WA) 211 to present tips for telephone behavior that helps connect with a caller in crisis. These stakeholders in a PAR initiative (Prevent-Avert-Respond) learned about creating rapport,...

Where To From Here?

Where To From Here? A message regarding the 2016 Election results by Phil Evans, President & CEO The months that led up to the election seemed torturous for so many, and the results were always going to be hard for a tremendous number of people no matter where...