Who Do You Want Answering the Call? What 33 Years of Crisis Data Reveals About Staffing, Training, Credentials, and Quality Pt.II
In Part II of our three part webinar series, Lessons from Over 30 Years of Practice, Protocall will share our outcomes data from tens of thousands of crisis interactions, examining how education, licensure, tenure, training, and supervision actually relate to quality and consistency in crisis and access care.
Who Is Qualified to Answer the Call? Data on Staffing 24/7 Crisis Support
As demand for student mental health support continues to rise, many campuses are grappling with a difficult question: how do we ensure high-quality, 24/7 crisis and access support amid a national behavioral health staffing shortage?
In Part II of our three-part webinar series, Lessons from Over 30 Years of Practice, Protocall will share our outcomes data from tens of thousands of crisis interactions, examining how education, licensure, tenure, training, and supervision actually relate to quality and consistency in crisis and access care.
Drawing on 33 years of crisis work across more than 650 institutions, this session will:
- Share research that informed Protocall’s staffing model decisions during the workforce shortage
- Present outcomes data comparing counselor cohorts by educational background and tenure
- Highlight the role of in-house training, supervision, and role-specific fluency in ensuring consistent, high-quality outcomes
- Explore what this evidence means for campus leaders responsible for access, risk, and sustainability