Our Mission:

We provide timely, effective assessment and intervention to people in time of crisis and ensure continuous, quality access to professional behavioral health and wellness services.

Discover the added benefits working with our team of professionals.

ProtoCall was founded in 1992 as a division of Metro Crisis Intervention Services, a non-profit agency providing crisis line services in Portland, Oregon. The initial goal was to leverage the existing 24/7 infrastructure and professional staffing to create an additional funding source to help support the agency’s local crisis programs.

In 1997, ProtoCall Services was incorporated as a separate entity and has since expanded into a sophisticated 24-hour behavioral health contact center service used by more than 235 organizations and responding to more than 500,000 calls annually. Certainly much has changed since 1992, but just like the founders at Metro Crisis, our fundamental mission of providing immediate access in times of crisis remains the core of our work.


ProtoCall holds the highest possible accreditations with both the American Association of Suicidology (AAS) and the Commission on the Accreditation of Rehabilitation Facilities (CARF)-Crisis and Information Call Center. We are proud to be a National Suicide Prevention Lifeline center with our work in New Mexico answering the statewide New Mexico Crisis and Access Line. We are licensed in the State of Washington as a Provider of Telephone Crisis Services.

Through our accreditations and licensure, we assure our services meet best practice standards for crisis assessment and intervention and that our staff are regularly trained in content most germane to the services we provide.