Company Leadership
Philip Evans
President and CEO
From its early days as Metro Crisis Intervention Services, Phil has grown ProtoCall to more than 240 employees and 500,000 calls a year.
ProtoPeep since 1993
877-779-0276
Brad Pendergraft
Chief Clinical Officer & Head of Learning Innovation
Brad guides our goals of clinical quality and service to our callers and customers, and leads us in the creation of our new clinical programs and tools.
ProtoPeep since 2020
800-435-2197
Tim Allen, LMSW
Director of Clinical Services
Tim provides oversight for ProtoCall’s clinical service delivery, quality assurance, while guiding and mentoring the organization’s clinical staff.
ProtoPeep since 2006
866-861-6634
Chris Kerns
Director of IT
Chris provides technology vision, leadership, and direction in the development and implementation of organization-wide IT programs.
ProtoPeep since 2016
503-265-6725
Mark Livingston
Director of Innovation
Mark’s focus is innovating strategies and solutions that help drive continuous improvement across the organization and its processes, using his clinical experience and data analysis to identify and project needs.
ProtoPeep since 2018
866-386-0238
Maria Martin
Director of People Services
Maria focuses on the processes, programs, and strategies to maximize the retention and satisfaction of employees.
ProtoPeep since 2015
503-265-6732
Andrew Missel
Program Director of Business Intelligence and Program Success
Andrew leads community mental health service delivery and the development of crisis systems of care in ProtoCall’s regional and state-wide markets.
ProtoPeep since 2019
866-955-6716
Kristin Newby
Director of Call Center Operations
Kristin oversees the clinical standards, practices, and training for the call center, and ensures adherence to performance standards.
ProtoPeep since 2002
888-200-4740
Scott Oldfield
Manager of Application Development
Scott manages multiple projects and systems, collaborating internally and with outside vendors. He oversees the ongoing development and care of Proteus, ProtoCall’s customized, homegrown call-handling software.
ProtoPeep since 1999
866-670-1344
Laura Schaefer
Director of Growth and Business Development
Laura utilizes her more than 20 years of experience at ProtoCall to support our new sales and implementation processes, as well as external marketing.
ProtoPeep since 1996
877-819-0287
Becca Taplin
Director of Partner Services
Becca leads our account relations department in delivering exceptional customer support for our partner organizations.
ProtoPeep since 2014
866-383-5718
Tammy Tone
Director of Finance
Tammy oversees all accounting functions, financial reporting, benefits, and vendor management, as well as the facilities at our three locations.
ProtoPeep since 1999
877-779-0274
Rachel Williams
Marketing Manager
Rachel supports our marketing, including internal and customer-facing communications.
ProtoPeep since 2015
866-600-6294
Relationship Management Team
Michelle Adamski
Relationship Manager
Michelle fosters strong relationships with our customers through her responsive and passionate approach as well as a positive and friendly attitude.
ProtoPeep since 2013
866-670-1364
Gabrielle Bickersteth
Relationship Manager
Gabrielle supports the relationship with our customers by creating meaningful connections through thoughtful conversations.
ProtoPeep since 2016
877-779-0275
Erin Hayes
Program Manager of Business Intelligence and Program Success
Erin‘s passion for the mission shines through in her daily touches with customers and her constant positive attitude.
ProtoPeep since 2011
877-779-0275
Tony Krezinski
Manager of Sales and Implementation
In his role as Manager of Sales and Implementation, Tony strives to develop and implement effective solutions for new customers.
ProtoPeep since 2011
877-779-0272
Derek Lovegren
Relationship Manager
Derek, as a Relationship Manager, seeks to continue the tradition of building strong relationships with our customers by serving them with integrity, responsiveness, and enthusiasm.
ProtoPeep since 2013
877-819-0284
Heather Wenz
Relationship Manager
As a Relationship Manager, Heather supports customer relationships through her passion for outstanding customer service, exceptional problem solving, and refreshing positive outlook.
ProtoPeep since 2011
866-386-0401
Clinical Staff
All our call centers are staffed by Masters- and Ph.D-level mental health professionals. On-site Clinical Supervisors are staffed 24/7/365 to provide clinical and procedural consultation to front-line clinicians.
Kelly Ayres, LMSW
Clinical Training Manager
Kelly has primary responsibility for the development and implementation of ProtoCall’s New Clinician and Care Associate Training Program.
ProtoPeep since 2014
866-861-6656
Brenda Chirindo, LPC
Shift Clinical Manager
Brenda supervises the overnight and early bird shift supervisors and provides clinical oversight and quality management for efficient and effective call center operations.
ProtoPeep since 2012
866-383-5724
Sara Forist, LMSW
Shift Clinical Manager
Sara supervises the swing shift supervisors and provides clinical oversight and quality management for efficient and effective call center operations.
ProtoPeep since 2011
866-861-6623
Licensed Clinical Supervisor Team
| Diana L. Coats-Langford, LPC ProtoPeep since 2008 |
Jessica Dekker, LPC Clinical Training Supervisor ProtoPeep since 2014 |
Heather Holt, LMSW ProtoPeep since 2012 |
Carleen Jahnke, LMSW ProtoPeep since 2011 |
| Dani Kraai, LPC Onboarding Supervisor ProtoPeep since 2016 |
Jennifer Lovegren, LPC ProtoPeep since 2010 |
Darren McDonald, LPC Onboarding Supervisor ProtoPeep since 2015 |
Cay McLane, LPCC ProtoPeep since 2015 |
| Megan Norris, LPC ProtoPeep since 2014 |
Gayle Porter, LPCC ProtoPeep since 2016 |
Amber Rzepka Operation Supervisor ProtoPeep since 2017 |
Amy Silverman, LLPC Operation Supervisor ProtoPeep since 2017 |
| Patrick Sundt, LMSW ProtoPeep since 2015 |
Heather Tassell, LPC ProtoPeep since 2006 |
