Company Leadership
Philip Evans
President and CEO
From its early days as Metro Crisis Intervention Services, Phil has grown ProtoCall to more than 240 employees and 500,000 calls a year.
ProtoPeep since 1993
877-779-0276
Brad Pendergraft
Chief Clinical Officer & Head of Learning Innovation
Brad guides our goals of clinical quality and service to our callers and customers, and leads us in the creation of our new clinical programs and tools.
ProtoPeep (on and off and on again) since 1992
800-435-2197
Laura Schaefer
Chief Operating Officer
Laura utilizes her 25 years of ProtoCall experience to support our IT, People Services and Finance departments.
ProtoPeep since 1996
877-819-0287
Francisco Tacoa
Chief Growth Officer
Francisco oversees ProtoCall’s commercial strategy, business development, digital product ownership, sales, marketing, and customer success.
ProtoPeep since 2021
888-200-3848
Michelle Adamski, LMSW
Director of Partner Services
Michelle leads our account relations department in delivering exceptional customer support for our partner organizations.
ProtoPeep since 2013
866-670-1364
Tim Allen, LMSW
Director of Clinical Services
Tim provides oversight for ProtoCall’s clinical service delivery, quality assurance, while guiding and mentoring the organization’s clinical staff.
ProtoPeep since 2006
866-861-6634
Sara Forist, LMSW
WellTrack App Clinical Manager
Sara leads the development of the content and features of our digital apps, and oversees the integration of the apps into our clinical call handling.
ProtoPeep since 2011
866-861-6623
Erin Hayes
Sales Leader
Erin‘s passion for the mission shines through in her daily touches with customers and her constant positive attitude.
ProtoPeep since 2011
877-779-0275
Chris Kerns
Director of IT
Chris provides technology vision, leadership, and direction in the development and implementation of organization-wide IT programs.
ProtoPeep since 2016
503-265-6725
Aarti Khullar
Director of Provider Network Services
Aarti joined ProtoCall following the acquisition of The Shrink Space, where she was co-founder. Aarti continues to develop The Shrink Space software service and support the needs of its national provider network
ProtoPeep since 2020
866-883-9279
Tony Krezinski
Director of Sales & Implementation
In his role as Director of Sales and Implementation, Tony strives to develop and implement effective solutions for new customers.
ProtoPeep since 2011
877-779-0272
Mark Livingston
DBA & Senior Systems Analyst
Mark’s focus is innovating strategies and solutions that help drive continuous improvement across the organization and its processes, using his clinical experience and data analysis to identify and project needs.
ProtoPeep since 2018
866-386-0238
Maria Martin
Director of People Services
Maria focuses on the processes, programs, benefits, and strategies to maximize the retention and satisfaction of employees.
ProtoPeep since 2015
503-265-6732
Kristin Newby
Director of Call Center Operations
Kristin oversees the call center operations and scheduling, and creates best practices to ensure adherence to performance standards.
ProtoPeep since 2002
888-200-4740
Scott Oldfield
Senior Business Analyst
Scott manages multiple projects and systems, collaborating internally and with outside vendors. He oversees the ongoing development and care of Proteus, ProtoCall’s customized, homegrown call-handling software.
ProtoPeep since 1999
866-670-1344
Tammy Tone
Director of Finance
Tammy oversees all accounting functions, financial reporting, and vendor management, as well as the facilities at our three locations.
ProtoPeep since 1999
877-779-0274
Rachel Williams
Communications Manager
Rachel supports our marketing, including internal and customer-facing communications.
ProtoPeep since 2015
866-600-6294
Relationship Management Team
Amelia Bible
Relationship Manager
Amelia strives to build strong working relationships with our customers by being approachable and understanding as well as providing productive conversations.
ProtoPeep since 2019
866.883.9282
Gabrielle Bickersteth
Partner Services Manager
Gabrielle supports the relationship with our customers by creating meaningful connections through thoughtful conversations.
ProtoPeep since 2016
877-779-0275
Shannon Janito
Relationship Manager
Shannon supports customers with our mission in mind and be attentive, charismatic and wholehearted with all her interactions.
ProtoPeep since 2017
866.821.9144
Wendy Linebrink-Allison
NMCAL Program Manager
Wendy manages our statewide New Mexico Crisis and Access Line program, overseeing state, community, and partner relationships.
ProtoPeep since 2015
855-662-7474
Derek Lovegren
Relationship Manager
Derek, as a Relationship Manager, seeks to continue the tradition of building strong relationships with our customers by serving them with integrity, responsiveness, and enthusiasm.
ProtoPeep since 2013
877-819-0284
Jake Moore
Relationship Manager
Jake builds strong relationships with our customers through his attention to detail and indefatigable spirit.
ProtoPeep since 2018
866-865-0844
Bonnie Rogers
Relationship Manager
Bonnie brings her experience as a clinician and past work in higher education in support of ProtoCall’s WellTrack customers.
ProtoPeep since 2017
866-865-0840
Maggie Sawyer
Relationship Manager
Maggie brings her experience from the call center and time with The Shrink Space to provide considerate and thorough care to customer relationships.
ProtoPeep since 2019
866.883.9277
Heather Wenz
Manager of Customer Success
As a Relationship Manager, Heather supports customer relationships through her passion for outstanding customer service, exceptional problem solving, and refreshing positive outlook.
ProtoPeep since 2011
866-386-0401
Clinical Staff
All our call centers are staffed by Bachelors-, Masters- and Ph.D-level mental health professionals. On-site Clinical Supervisors are staffed 24/7/365 to provide clinical and procedural consultation to front-line clinicians.
Brenda Chirindo, LPC
Clinical Manager
Brenda supervises the overnight and early bird shift supervisors and provides clinical oversight and quality management for efficient and effective call center operations.
ProtoPeep since 2012
866-383-5724
Meg Norris, LPC
Clinical Manager
Meg supervises the swing shift supervisors and provides clinical oversight and quality management for efficient and effective call center operations.
ProtoPeep since 2014
866-383-5723
Jennifer Lovegren, LPC
Clinical Training Manager
Jen has primary responsibility for the development and implementation of ProtoCall’s New Clinician and Care Associate Training Program.
ProtoPeep since 2014
888-200-5064
Training, Operations & Supervisor Teams
TRAINING |
CLINICAL OPERATIONS |
CLINICAL SUPERVISORS |
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| Jessica Dekker, LPC Clinical Training Supervisor ProtoPeep since 2014 |
Tanya Law Warmline Operations Manager ProtoPeep since 2018 |
Diana L. Coats-Langford, LPC Clinical Supervisor ProtoPeep since 2008 |
Martha Davis, LPC, NCC Clinical Supervisor ProtoPeep since 2015 |
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| Harry Dixson, LLPC Clinical Training Supervisor ProtoPeep since 2019 |
Amy Silverman, LLPC Operations Manager ProtoPeep since 2017 |
Nina Gilliland, LPC Clinical Supervisor ProtoPeep since 2012 |
Heather Holt, LMSW Clinical Supervisor ProtoPeep since 2012 |
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| Meredith Adams, LPC Onboarding Supervisor ProtoPeep since 2015 |
Elizabeth Burr Operation Supervisor ProtoPeep since 2018 |
Carleen Jahnke, LMSW Clinical Supervisor ProtoPeep since 2011 |
Cay McLane, LPCC Clinical Supervisor ProtoPeep since 2015 |
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| Darren McDonald, LPC Onboarding Supervisor ProtoPeep since 2015 |
Ashley Patenaude Operation Supervisor ProtoPeep since 2018 |
Gayle Porter, LPCC Clinical Supervisor ProtoPeep since 2016 |
Patrick Sundt, LMSW Clinical Supervisor ProtoPeep since 2015 |
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| Catrina Smith, LMSW Onboarding Supervisor ProtoPeep since 2019 |
Amber Rzepka Operations Supervisor ProtoPeep since 2017 |
Heather Tassell, LPC Clinical Supervisor ProtoPeep since 2006 |
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| Nicolette Karloski Operation Training & Quality Support Supervisor ProtoPeep since 2015 |
Allison Young Operations Supervisor ProtoPeep since 2018 |
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