Company Leadership

Philip Evans

Philip Evans

President and CEO

From its early days as Metro Crisis Intervention Services, Phil has grown ProtoCall to more than 240 employees and 500,000 calls a year.

ProtoPeep since 1993
877-779-0276

Brad Pendergraft

Brad Pendergraft

Chief Clinical Officer & Head of Learning Innovation

Brad guides our goals of clinical quality and service to our callers and customers, and leads us in the creation of our new clinical programs and tools.

ProtoPeep since 2020
800-435-2197

Tim Allen, LMSW

Tim Allen, LMSW

Director of Clinical Services

Tim provides oversight for ProtoCall’s clinical service delivery, quality assurance, while guiding and mentoring the organization’s clinical staff.

ProtoPeep since 2006
866-861-6634

Chris Kerns

Chris Kerns

Director of IT

Chris provides technology vision, leadership, and direction in the development and implementation of organization-wide IT programs.

ProtoPeep since 2016
503-265-6725

Mark Livingston

Mark Livingston

Director of Innovation

Mark’s focus is innovating strategies and solutions that help drive continuous improvement across the organization and its processes, using his clinical experience and data analysis to identify and project needs.

ProtoPeep since 2018
866-386-0238

Maria Martin

Maria Martin

Director of People Services

Maria focuses on the processes, programs, and strategies to maximize the retention and satisfaction of employees.

ProtoPeep since 2015
503-265-6732

Andrew Missel

Andrew Missel

Program Director of Business Intelligence and Program Success

Andrew leads community mental health service delivery and the development of crisis systems of care in ProtoCall’s regional and state-wide markets.

ProtoPeep since 2019
866-955-6716

Kristin Newby

Kristin Newby

Director of Call Center Operations

Kristin oversees the clinical standards, practices, and training for the call center, and ensures adherence to performance standards.

ProtoPeep since 2002
888-200-4740

Scott Oldfield

Scott Oldfield

Manager of Application Development

Scott manages multiple projects and systems, collaborating internally and with outside vendors. He oversees the ongoing development and care of Proteus, ProtoCall’s customized, homegrown call-handling software.

ProtoPeep since 1999
866-670-1344

Laura Schaefer

Laura Schaefer

Director of Growth and Business Development

Laura utilizes her more than 20 years of experience at ProtoCall to support our new sales and implementation processes, as well as external marketing.

ProtoPeep since 1996
877-819-0287

Becca Taplin

Becca Taplin

Director of Partner Services

Becca leads our account relations department in delivering exceptional customer support for our partner organizations.

ProtoPeep since 2014
866-383-5718

Tammy Tone

Tammy Tone

Director of Finance

Tammy oversees all accounting functions, financial reporting, benefits, and vendor management, as well as the facilities at our three locations.

ProtoPeep since 1999
877-779-0274

Rachel Williams

Rachel Williams

Marketing Manager

Rachel supports our marketing, including internal and customer-facing communications.

ProtoPeep since 2015
866-600-6294

Relationship Management Team

Michelle Adamski

Relationship Manager

Michelle fosters strong relationships with our customers through her responsive and passionate approach as well as a positive and friendly attitude.

ProtoPeep since 2013
866-670-1364

Gabrielle Bickersteth

Relationship Manager

Gabrielle supports the relationship with our customers by creating meaningful connections through thoughtful conversations.

ProtoPeep since 2016
877-779-0275

Erin Hayes

Program Manager of Business Intelligence and Program Success

Erin‘s passion for the mission shines through in her daily touches with customers and her constant positive attitude.

ProtoPeep since 2011
877-779-0275

Tony Krezinski

Manager of Sales and Implementation

In his role as Manager of Sales and Implementation, Tony strives to develop and implement effective solutions for new customers.

ProtoPeep since 2011
877-779-0272

Derek Lovegren

Relationship Manager

Derek, as a Relationship Manager, seeks to continue the tradition of building strong relationships with our customers by serving them with integrity, responsiveness, and enthusiasm.

ProtoPeep since 2013
877-819-0284

Heather Wenz

Relationship Manager

As a Relationship Manager, Heather supports customer relationships through her passion for outstanding customer service, exceptional problem solving, and refreshing positive outlook.

ProtoPeep since 2011
866-386-0401

Clinical Staff

All our call centers are staffed by Masters- and Ph.D-level mental health professionals. On-site Clinical Supervisors are staffed 24/7/365 to provide clinical and procedural consultation to front-line clinicians.

Kelly Ayres, LMSW

Kelly Ayres, LMSW

Clinical Training Manager

Kelly has primary responsibility for the development and implementation of ProtoCall’s New Clinician and Care Associate Training Program.

ProtoPeep since 2014
866-861-6656

Brenda Chirindo, LPC

Brenda Chirindo, LPC

Shift Clinical Manager

Brenda supervises the overnight and early bird shift supervisors and provides clinical oversight and quality management for efficient and effective call center operations.

ProtoPeep since 2012
866-383-5724

Sara Forist, LMSW

Sara Forist, LMSW

Shift Clinical Manager

Sara supervises the swing shift supervisors and provides clinical oversight and quality management for efficient and effective call center operations.

ProtoPeep since 2011
866-861-6623

Licensed Clinical Supervisor Team

Diana L. Coats-Langford, LPC
ProtoPeep since 2008
Jessica Dekker, LPC
Clinical Training Supervisor
ProtoPeep since 2014
Heather Holt, LMSW
ProtoPeep since 2012
Carleen Jahnke, LMSW
ProtoPeep since 2011
       
Dani Kraai, LPC
Onboarding Supervisor
ProtoPeep since 2016
Jennifer Lovegren, LPC
ProtoPeep since 2010
Darren McDonald, LPC
Onboarding Supervisor
ProtoPeep since 2015
Cay McLane, LPCC
ProtoPeep since 2015
       
Megan Norris, LPC
ProtoPeep since 2014
Gayle Porter, LPCC
ProtoPeep since 2016
Amber Rzepka
Operation Supervisor
ProtoPeep since 2017
Amy Silverman, LLPC
Operation Supervisor
ProtoPeep since 2017
       
  Patrick Sundt, LMSW
ProtoPeep since 2015
Heather Tassell, LPC
ProtoPeep since 2006