Company Leadership

Philip Evans

President and CEO

From its early days as Metro Crisis Intervention Services, Phil has grown ProtoCall to more than 150 employees and 500,000 calls a year.

ProtoPeep since 1993
877-779-0276

Lindsay Branine

Chief Customer Officer

Starting as a clinician in 2001, Lindsay‘s current work at ProtoCall is the important relationship with our customers and the dedicated team that supports them.

ProtoPeep since 2001
877-779-0271

Kristin Newby

Chief Operating Officer

Kristin oversees the clinical standards, practices, and training for the call center, and ensures adherence to performance standards.

ProtoPeep since 2002
888-200-4740

Laura Schaefer

Senior Director of Quality Assurance and Compliance

Laura supports our strive for excellence in all we do by overseeing our Quality Assurance and Compliance Programs.

ProtoPeep since 1996
877-819-0287

Tammy Tone

Senior Director of Finance

Tammy oversees all accounting functions, financial reporting, benefits, and vendor management, as well as the facilities at our three locations.

ProtoPeep since 1999
877-779-0274

Maria Martin

Director of People Services

Maria focuses on the processes, programs, and strategies to maximize the retention and satisfaction of employees.

ProtoPeep since 2015
503-265-6732

Chris Kerns

Director of IT

Chris provides technology vision, leadership, and direction in the development and implementation of organization-wide IT programs.

ProtoPeep since 2016
503-265-6725

Scott Oldfield

Manager of Special Projects

Scott manages multiple projects and systems, collaborating internally and with outside vendors. He oversees the ongoing development and care of Proteus 2, ProtoCall’s customized, homegrown call-handling software.

ProtoPeep since 1999
866-670-1344

Rachel Williams

Sales & Marketing Manager

Rachel supports our marketing and customer-facing communications, and engages with potential organizational partners.

ProtoPeep since 2015
866-600-6294

Relationship Management Team

Gabrielle Bickersteth

Relationship Manager

Gabrielle supports the relationship with our customers by creating meaningful connections through thoughtful conversations.

ProtoPeep since 2016
877-779-0275

Erin Hayes

Program Manager

As a dedicated Program Manager for the State of Washington, Erin‘s passion for the mission shines through in her daily touches with customers and her constant positive attitude.

ProtoPeep since 2011
877-779-0275

Tony Krezinski

Onboarding & Relationship Manager

In his role as a Relationship Manager, Tony strives to foster, support, and maintain the vital partnership with our customers and stakeholders.

ProtoPeep since 2011
877-779-0272

Becca Taplin

Senior Relationship Manager

With her background as a ProtoCall clinician, Becca now works in support of our customers with a particular focus on our college and university partners.

ProtoPeep since 2014
866-383-5718

Heather Wenz

Relationship Manager

As a Relationship Manager, Heather supports customer relationships through her passion for outstanding customer service, exceptional problem solving, and refreshing positive outlook.

ProtoPeep since 2011
866-386-0401

Clinical Staff

All our call centers are staffed by Masters- and Ph.D-level mental health professionals. On-site Clinical Supervisors are staffed 24/7/365 to provide clinical and procedural consultation to front-line clinicians.

Tim Allen

Clinical Training Manager

As Clinical Training Manager, Tim has primary responsibility for the development and implementation of ProtoCall’s New Clinician and Care Associate Training Program.

ProtoPeep since 2006
866-861-6634

Brenda Chirindo, LPC

Shift Clinical Manager

Brenda supervises the overnight and early bird shift supervisors and provides clinical oversight and quality management for efficient and effective call center operations.

ProtoPeep since 2012
866-383-5724

Sara Forist, LMSW