ProtoCall Services delivers behavioral health care in the moments that matter
We help our customers ensure their clients, students, and communities have immediate access to care when and where it’s needed most, creating compassionate connections that improve and strengthen behavioral health intervention and recovery.
An Ecosystem of Support Available Around the Clock
We go where your clients go. We’re just a click, tap, or call away every hour of every day. From 24/7 crisis intervention to digital tools and self-guided support, our services are available when, where, and how people need them most; working in concert to promote resilience, alleviate suffering and serve as a guiding light to a better, more fulfilled life – at every stage of the care continuum.
We work side by side with our customers to strategize, custom-design, and deliver services with your unique needs in mind. We promise to become steeped in your preferred ways of working so we can serve as an extension of your team.
We flexibly deliver our services at any scale. We’re driven to find solutions that work for you, your clients, and your communities. And we grow as you do.
For EAPS: We can help you extend your operations to meet the needs of your employer groups around the country and internationally – 24 hours a day, seven days a week, 365 days a year.
For CMHCs and CCBHCs: We work in concert with your clinical team, customizing the care we provide to your clients. Our Person Alert system enables you to share interventions and plans so that our staff can provide care for your callers that align with their preferred crisis and/or safety procedures.
For Colleges & Universities: We get to know your campus in order to meet the unique needs of your students and community. Our integrated tools help us provide care to the whole campus community and reduce the strain on counseling center resources.
For MBHOs: We help you meet Medicaid and NCQA standards to ensure around the clock access to immediate assistance for both your members and providers.
For Telehealth: We enable you to provide clients with immediate access to support in-between their sessions with telehealth providers in your network.
When situations escalate and need immediate remediation or emergency services, you can count on us to manage the crisis and provide transparent communications and a seamless handoff. We’ll outline the steps taken to ensure your callers receive the care they need.
All our services are provided through HIPAA-compliant software including our HITRUST CSF and MARS-E 2.0 certified proprietary call-processing platform, which processes more than 600,000 calls a year. Our tried-and-true software gives our customers access to robust reporting and dashboards such as individual call reports, monthly utilization reports and student status updates, backed up by our meticulous focus on security.
We promise to be there for you with customized solutions at any time of the day or night – 24 hours a day, seven days a week, 365 days a year. We’re here for you during holidays, inclement weather, power outages, natural disasters, or anytime your clients simply need to connect – because we believe that together, we change lives.
We are passionate believers in the power of connections to change a life
Our combination of trusted professionals, superior technology, high-availability infrastructure and compassionate, seamless, and customized services is setting the industry standard for around-the-clock access to help done right.
Our Guiding Principles
In Real Time
Get a first-hand glimpse of the calls we’re getting right now! This data captures caller activity from the past seven days (refreshed every 10 minutes).