“We provide timely effective assessment and intervention to people in times of crisis, and ensure continuous, quality access to professional behavioral health and wellness services.”
With us, it’s not just what you get.
It’s who you get.
Like you, we’re passionate professionals, working toward a future where no one is on their own in the moments that matter
We’re purpose-driven, united by challenging, meaningful work and a strong desire to serve others.
We challenge ourselves to continually enhance access, through care, innovation, and efficiency.
We’re right by your side, working through every challenge and solution with you and your team.
Making compassion scalable since 1992.
Reliable 24-hour crisis response requires continuous access to highly trained, experienced call takers. That wasn’t scalable until Protocall became the solution, providing direct access to trained counselors nationwide.
When organizations struggled to meet surging needs for care, we developed Welltrack – an ecosystem of care options at the intersection of people and technology, designed by clinicians to meet people wherever they are in the behavioral health journey.
Today, we continue to set the pace of innovation in our field – putting learning into practice in real-time, reinforcing communities’ resilience, elevating the customer experience, and bringing out the best in each other. Three decades of experience have taught us when to fall back on technology and when immediate human connection is needed – expertise that’s more relevant than ever in the digital age.
We’ve made it our mission to develop and maintain the best possible platform and solutions, and to nurture the right team to deliver them. Our combination of trusted professionals, advanced technology, high-availability infrastructure, and seamless, customized support is setting the industry standard for round-the-clock access to help.
Investing in what matters.
Uplifting People
Our people-first company culture and benefits are designed to nurture growth and wellness, so dedicated ‘ProtoPeeps’ can thrive here.Advancing DEI
Protocall explicitly and enthusiastically embraces differences such as race, religion, gender, sexual orientation, ethnicity, and nationality.Driving Excellence
We demonstrate our commitment to data security through certifications, accreditations, and ongoing technology upgrades.
Our accreditations
Our affiliations
Executive Leadership Team
Driven by our commitment to you, we’re working to shape the future of behavioral health through care and innovation.
Phil Evans
PRESIDENT & CEO
PROTOPEEP SINCE ‘93
Laura Schaefer
CHIEF OPERATING OFFICER
PROTOPEEP SINCE ‘96
Aarti Khullar
VICE PRESIDENT, EDUCATION SOLUTIONS
PROTOPEEP SINCE ‘20
Kristin Newby
VICE PRESIDENT, OPERATIONS
PROTOPEEP SINCE ‘02
Jérémie Bourque
DIRECTOR OF SOFTWARE ENGINEERING
PROTOPEEP SINCE ’20
Brenda Chirindo
DIRECTOR OF CLINICIAL SERVICES
PROTOPEEP SINCE ‘12
Sara Forist
DIRECTOR OF CLINICAL WELLNESS AND SUPPORT SOLUTIONS
PROTOPEEP SINCE ‘11
Tony Krezinski
DIRECTOR OF SALES & IMPLEMENTATION
PROTOPEEP SINCE ‘11
Jesse Lawrence
DIRECTOR OF IT OPERATIONS
PROTOPEEP SINCE ’25
Maria Martin
DIRECTOR OF PEOPLE SERVICES
PROTOPEEP SINCE ‘15
Emily Pettit
DIRECTOR OF CAMPUS GROWTH & ENGAGEMENT
PROTOPEEP SINCE ’25
Rosella Sanchez
DIRECTOR OF NEW MEXICO 988 COMMUNITY AND STAKEHOLDER RELATIONS
PROTOPEEP SINCE ’24
Amy Silverman
DIRECTOR OF CALL CENTER OPERATIONS
PROTOPEEP SINCE ’17
Tammy Tone
DIRECTOR OF FINANCE
PROTOPEEP SINCE ‘99
Customer Success Team
The most important thing to us is helping you and your clients realize the full value of our partnership and solutions.
- Heather Wenz MANAGER OF CUSTOMER SUCCESS PROTOPEEP SINCE ‘11
- Asa Forsythe MANAGER OF COMMERCIAL OPERATIONS PROTOPEEP SINCE ‘18
- Derek Lovegren CRISIS SYSTEMS OPERATIONS MANAGER PROTOPEEP SINCE ‘13
- Gabrielle Bickersteth CUSTOMER SUCCESS MANAGER PROTOPEEP SINCE ‘16
- Amelia Bible CUSTOMER SUCCESS MANAGER PROTOPEEP SINCE ‘19
- Shannon Janito CUSTOMER SUCCESS MANAGER PROTOPEEP SINCE ‘17
- Alix Twyman CUSTOMER SUCCESS MANAGER PROTOPEEP SINCE ‘22
- Imani Byers-Quarterman CUSTOMER SUCCESS MANAGER PROTOPEEP SINCE ‘23
- Maggie Sawyer CUSTOMER SUCCESS MANAGER PROTOPEEP SINCE ‘19
- Elisabeth Pope CUSTOMER SUCCESS MANAGER PROTOPEEP SINCE ’21