Whether you’re just starting your career or looking for your next opportunity, we’re a growing company that’s full of opportunities.

 

If you are committed to quality and to offering the best of yourself to a team that improves access to care when it’s needed most, consider joining us!

WE ARE TELEPHONIC FIRST RESPONDERS. WE ARE MENTAL HEALTH
PARAMEDICS. WE GO IN, TIE A TOURNIQUET TO STOP
THE (EMOTIONAL) BLEEDING, AND REFER CALLERS TO SOMEONE
WHO CAN FOLLOW THE HEALING PROCESS CLOSELY. WE ARE
THERE TO KEEP THEM SAFE IN THAT MOMENT.

What do we mean by telephonic first responders?
Clinical Specialists as First Responders
Care Associates as First Responders

Our call takers answer for those in need, gather demographics, screen calls to the
appropriate service or department, and offer support and solutions to best assist callers,
all in a fast-paced, high stress environment with the risk of burnout and secondary trauma.
Our training program, supervisors, colleagues, and culture teach you the skills you need
to take the call that might be
the most important call a person has ever made.

Because our contact centers operate 24/7/365, our call takers work
non-traditional hours, but we can offer a variety
of schedules and a great deal of flexibility.

 

Process for Crisis Counselors:

   

Process for Care Associates:

STEP 1: Apply online via our Job Portal with a resume and cover letter uploaded.    STEP 1: Apply online via our Job Portal with a resume and cover letter uploaded. 
STEP 2: If you meet our minimum requirements, we will send you one of our assessments through PsyMetrics.   STEP 2: If you meet our minimum requirements, you’ll fill out a pre-interview screening: here are the scenarios for our Care Associates.
STEP 3: If you meet our requirements through the assessment, we invite you back for a Zoom interview with our People Services team. Here are the questions for our Crisis Counselors.   STEP 3: If our Supervisors think your answers look good, you’ll attend a video interview. Here are the questions for our Care Associates.
STEP 4: If your interview goes well, you will then interview with our Clinical Managers and Supervisors.   STEP 4: If you’re who we’re looking for, we’ll make an offer! If you accept, then you’ll complete a pre-employment background check and drug screen, and once all that clears…
STEP 5: Our People Services and Clinical Managers meet weekly to discuss candidates on a Candidate Panel. If you’re who we’re looking for, we’ll make an offer! If you accept, then you’ll complete a pre-employment background check and drug screen, and once all that clears…   STEP 5: We welcome you to ProtoCall! 
STEP 6: We welcome you to ProtoCall!       


We’re committed to having a flexible environment for our staff’s safety, whether that’s working from home or at one of our call centers. However, due to the Coronavirus pandemic, all staff are currently working remotely, including training, and may return to the call centers once we reopen our doors. 

MEDICAL, DENTAL, VISION
401(k) MATCH
TRANSPORTATION BENEFITS
STD, LTD & LIFE INSURANCE
EAP SERVICES
UP TO 24 DAYS PTO IN FIRST YEAR
REFERRAL BONUSES
BIKE AND PET FRIENDLY
NEW! STUDENT LOAN REPAYMENT ASSISTANCE PROGRAM
REMOTE WORK OPPORTUNITIES

General Call Center:
CRISIS COUNSELORS * (Click here for info video – has sound)
CARE ASSOCIATES* (Click here for info video – has sound)
CRISIS RESPONDERS
PEER SUPPORTS* (New Mexico only)

Admin:
CALL CENTER OPERATIONS
CLINICAL SERVICES
ACCOUNT RELATIONS
BUSINESS DEVELOPMENT
PEOPLE SERVICES
ADMIN
IT

* We’re hiring for these teams!
Click the title for an overview (note: video has sound) or click here for position info

We don’t believe in dead end jobs! Many of our call takers move into senior clinical or admin positions, using their knowledge of our customers and callers to improve our services. 

ADAPTABILITY AND FLEXIBILITY
QUALITY
TEAMWORK
INTEGRITY AND ETHICS
DIVERSITY AND INCLUSION

Click on each value to learn more about how we incorporate them into our work

Call Takers Consulting and Helping Each Other Call Taker Helping a Caller

This has been the most fulfilling job I have ever had and I thank you all for helping create an environment that provides safety, vulnerability, and joy!

The high level of compassion, professionalism, dedication, and humor that I witness each shift is very inspiring.

I have no words that really encompass what the experience and ProtoCall has taught me about: mental health, crisis management, compassion, patience, team work, leadership, self-care, and life in general.

I am blessed to be surrounded by amazing coworkers, superb supervisors, and outstanding administrative staff. My foundation and growth have been greatly supported by this unique organization.