Careers - Protocall

EMPOWERING EXCELLENCE

Grow with us.

We’re always expanding our team and capabilities to cover more of the moments that matter.

Do you believe that there’s always an opportunity for compassion in a crisis? Do you want to restore hope and make high-quality help more accessible? If so, you could be a great addition to our team. Our company was founded by clinicians in 1992 to fill in critical gaps in care for organizations coast to coast. Over the years, we’ve evolved to provide additional services, but we remain committed to being the most trusted team in crisis care.

Whether you’re finding your purpose or choosing your next career-defining challenge, you can start making a difference on day one.

BENEFITS

There’s no other organization quite like ours.

Our services promote safe, accessible, and equitable communities, which requires a healthy, empowering environment for our team.

Workplace Flexibility

We operate 24/7/365, and our staff work non-traditional hours. This means we can offer a great deal of scheduling flexibility beyond the typical 9-to-5.

Embracing Remote Work

Our team is fully remote, including training. Our company is committed to an inclusive remote workplace that enhances everyone’s mental and physical well-being.

Competitive Benefits

Enjoy up to 24 days of PTO in your first year! We also offer an array of benefits including Medical, Dental, Vision, Disability, and Life Insurance, 401(k) Matching, Student Loan and Adoption Assistance, as well as EAP Services.

A Community of Caring

Collaborate with a great group of people on a mission to uplift humanity. ProtoPeeps enjoy ample opportunities for career and personal development, volunteerism, and community giving.

A TOP WORKPLACE

Protocall is proud to have won multiple top workplace awards since 2020. This award is based solely on anonymous employee feedback gathered through a third-party survey that measures 15 drivers of engaged cultures that are critical to the success of an organization.

2023
Top Workplace Industry Award for Healthcare
Top Workplace Award – New Mexico
Culture Excellence Award for Purpose and Values

2022
Top Workplace Award – Oregon
Culture Excellence Award for Purpose and Values
Top 25% of Companies for Meaningful Work

2021
Culture Excellence Award for Top Managers
Culture Excellence Award for Remote Work
Top 25% of Companies for Meaningful Work

2020
Top Workplace Award – Oregon

See what our team members are saying.

ON JOB SATISFACTION

“This has been the most fulfilling job I have ever had. Thank you all for creating an environment of safety, vulnerability, and joy!”

ON TEAMMATES

“The compassion, professionalism, dedication, and humor I witness each shift is inspiring.”

ON GROWTH

“I’m surrounded by amazing coworkers, superb supervisors, and outstanding administrative staff. My growth has been greatly supported by this unique organization.”

How to Apply

Submit your completed application.
If you meet our requirements, we will send you various skill evaluations, such as a typing test or a ‘scenarios assessment’ to gauge your competencies for your role.
If your assessment matches our needs, we will invite you to an initial video interview focused on workplace proficiency.
If selected to move forward, the next step is a second video interview focused on role-specific proficiencies.
If chosen for the role, you will be sent an offer, which will be made contingent on your background check and internet verification meeting our requirements.
We will then ship you the required equipment in preparation for your ‘set up’ meeting, which takes place on your first day of employment. This is when you will complete all final paperwork and equipment set-up in preparation for either your first day of training or first day on the job (depending on the role).
Click here for a quick overview video of what it’s like to work at Protocall!