Protocall Services, Inc. Achieves HITRUST CSF® Certification

September 8, 2022


Protocall Services, Inc. Achieves HITRUST CSF® Certification to Manage Risk, Improve Security Posture and Meet Compliance Requirements. HITRUST CSF Certification validates Protocall Services is committed to meeting key regulations and protecting sensitive information.

Protocall Services, Inc., a leading provider of specialty telephonic behavioral health services, today announced the Protocall systems that access, store, process, transmit, and/or receive PHI or PII have earned Certified status for information security by HITRUST.

HITRUST CSF Certified status demonstrates that the organization’s systems that access, store, process
transmit, and/or receive PHI or PII have met key regulations and industry-defined requirements and are
appropriately managing risk. This achievement places Protocall Services in an elite group of
organizations worldwide that have earned this certification. By including federal and state regulations,
standards and frameworks, and incorporating a risk-based approach, the HITRUST CSF helps
organizations address these challenges through a comprehensive and flexible framework of prescriptive
and scalable security controls.

“For over 30 years, behavioral health organizations have placed their trust in Protocall,” said Phil Evans,
President and CEO. “Our customers count on us and our systems to be available and secure 24 hours a
day, 7 days a week, and our promise to be their most trusted partner in delivering service to their clients
is at the very core of our relationship. It’s this trust that has been central to our efforts to achieve the
HITRUST CSF certification because it’s the highest level of assurance we can offer our customers when it comes to information security. Our HITRUST CSF certification is just one more effort to make sure that
we keep earning trust every day, with every call we take and every client we serve.”

“The HITRUST CSF has become the information protection framework for the health care industry, and
the CSF Assurance program is bringing a new level of effectiveness and efficiency to third-party
assurance,” said Ken Vander Wal, Chief Compliance Officer, HITRUST. “The HITRUST CSF Certification is now the benchmark that organizations required to safeguard PHI are measured against with regards to information protection.”

About Protocall Services, Inc.
Protocall Services is the nation’s leading provider of behavioral health call center support services.
Protocall has over thirty (30) years of experience providing behavioral health crisis call center
services for more than 500 different behavioral health-related organizations. Protocall’s nationally
accredited crisis assessment, intervention, and access services are provided by mental health clinicians twenty-four (24) hours a day, seven (7) days a week, 365 days a year.

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